---
title: Case Studies - The Hotels Network
description: Discover how THN helps hotel brands increase their direct bookings and revenue.
---

PREMIUM CONTENT

# Case Studies

See how leading hotels around the world are transforming their results with personalized strategies. Each case study breaks down real examples of innovation, challenges overcome, and measurable impact across the guest journey.

# Featured

Hand-selected premium content from our hotel technology experts and successful client transformations. Download instantly and implement proven strategies at your property.

![img-01-1](https://info.thehotelsnetwork.com/hs-fs/hubfs/THN/Landing%20Pages/Resource%20Hub/THN%20-%20Resource%20Hub%20-%20Case%20Studies/img-01-1.png?width=1530&height=728&name=img-01-1.png)

### How Althoff Hotels Boosted Direct Bookings by +13% With Personalized Booking Experiences

[READ STORY

](https://info.thehotelsnetwork.com/en/case-study/how-althoff-hotels-boosted-direct-bookings-by-13-with-personalized-booking-experiences)

![img-06](https://info.thehotelsnetwork.com/hs-fs/hubfs/THN/Landing%20Pages/Resource%20Hub/THN%20-%20Resource%20Hub%20-%20Case%20Studies/img-06.webp?width=914&height=651&name=img-06.webp)

### Penta Hotels: Enhancing guest interactions with KITT, the AI Receptionist

[READ STORY

](https://info.thehotelsnetwork.com/case-study/penta-hotels-kitt)

![img-09](https://info.thehotelsnetwork.com/hs-fs/hubfs/THN/Landing%20Pages/Resource%20Hub/THN%20-%20Resource%20Hub%20-%20Case%20Studies/img-09.jpg?width=2000&name=img-09.jpg)

### Small Luxury Hotels of the World's approach to guest centric personalization

[READ STORY

](https://info.thehotelsnetwork.com/case-study/small-luxury-hotels-of-the-world-guest-centric-personalization)

# Browse Case Studies

Explore our collection of hotel technology resources to discover how our platform can transform your property operations and guest experience.

![0 (1)](https://info.thehotelsnetwork.com/hs-fs/hubfs/THN/Landing%20Pages/Case%20Study/THN_EN_Ensana/0%20(1).png?width=1920&height=1280&name=0%20(1).png)

### How Ensana Hotels increased conversions by 30% through strategic direct channel optimization

 

[READ STORY

](https://info.thehotelsnetwork.com/how-ensana-hotels-increased-conversions-by-30)

![Althoff (1)](https://info.thehotelsnetwork.com/hs-fs/hubfs/THN/Landing%20Pages/Case%20Study/THN%20-%20EN_CaseStudy_Althoff/Althoff%20(1).png?width=1531&height=862&name=Althoff%20(1).png)

### How Althoff Hotels Boosted Direct Bookings by +13% With Personalized Booking Experiences

[READ STORY

](https://info.thehotelsnetwork.com/en/case-study/how-althoff-hotels-boosted-direct-bookings-by-13-with-personalized-booking-experiences)

![Imagen 1](https://info.thehotelsnetwork.com/hs-fs/hubfs/THN/Landing%20Pages/Case%20Study/THN_EN_Case%20Study_Abigail/Imagen%201.png?width=1347&height=962&name=Imagen%201.png)

### How Abigail's Hotel Achieved a 78% Increase in Direct Bookings Leveraging Predictive AI

[READ STORY

](https://info.thehotelsnetwork.com/how-abigails-hotel-boosted-direct-bookings-with-ai)

![Picture6-1](https://info.thehotelsnetwork.com/hs-fs/hubfs/THN/Landing%20Pages/Case%20Study/THN%20-%20EN_CaseStudy_ElementsHotel/Picture6-1.png?width=1500&height=1125&name=Picture6-1.png)

### Elements Hotel & Spa: Delivering a relevant and engaging website experience

[READ STORY

](https://info.thehotelsnetwork.com/elements-hotel-spa-boosts-direct-bookings-with-thn)

![img-03-1](https://info.thehotelsnetwork.com/hs-fs/hubfs/THN/Landing%20Pages/Resource%20Hub/THN%20-%20Resource%20Hub%20-%20Case%20Studies/img-03-1.png?width=1999&height=1125&name=img-03-1.png)

### Halcyon Mawella: Achieving direct booking growth with THN and Profitroom

[READ STORY

](https://infobis.thehotelsnetwork.com/case-study/halcyon-mawella-achieving-direct-booking-growth-with-thn-and-profitroom)

![img-04](https://info.thehotelsnetwork.com/hs-fs/hubfs/THN/Landing%20Pages/Resource%20Hub/THN%20-%20Resource%20Hub%20-%20Case%20Studies/img-04.png?width=584&height=308&name=img-04.png)

### How Boston Harbor Hotel increased direct bookings with personalized website campaigns

[READ STORY

](https://infobis.thehotelsnetwork.com/en/case-study/boston-harbor-hotel-gcommerce)

![img-05](https://info.thehotelsnetwork.com/hs-fs/hubfs/THN/Landing%20Pages/Resource%20Hub/THN%20-%20Resource%20Hub%20-%20Case%20Studies/img-05.webp?width=1920&height=1080&name=img-05.webp)

### How 25hours Hotels boosted bookings and engagement with Exit Message survey insights

[READ STORY

](https://info.thehotelsnetwork.com/en/case-study/25hours)

![img-06](https://info.thehotelsnetwork.com/hs-fs/hubfs/THN/Landing%20Pages/Resource%20Hub/THN%20-%20Resource%20Hub%20-%20Case%20Studies/img-06.webp?width=914&height=651&name=img-06.webp)

### Penta Hotels: Enhancing guest interactions with KITT, the AI Receptionist

[READ STORY

](https://info.thehotelsnetwork.com/case-study/penta-hotels-kitt)

![img-07](https://info.thehotelsnetwork.com/hs-fs/hubfs/THN/Landing%20Pages/Resource%20Hub/THN%20-%20Resource%20Hub%20-%20Case%20Studies/img-07.png?width=1684&height=768&name=img-07.png)

### Balboa Bay Resort: Increasing direct conversions and revenue with AI

[READ STORY

](https://info.thehotelsnetwork.com/en/case-study/balboa-bay-resort-predictive-personalization)

![img-08](https://info.thehotelsnetwork.com/hs-fs/hubfs/THN/Landing%20Pages/Resource%20Hub/THN%20-%20Resource%20Hub%20-%20Case%20Studies/img-08.png?width=1999&height=754&name=img-08.png)

### Palácio Estoril Hotel drives their profitability with machine learning

[READ STORY

](https://info.thehotelsnetwork.com/en/case-study/palacio-estoril)

![img-09](https://info.thehotelsnetwork.com/hs-fs/hubfs/THN/Landing%20Pages/Resource%20Hub/THN%20-%20Resource%20Hub%20-%20Case%20Studies/img-09.jpg?width=2000&name=img-09.jpg)

### Small Luxury Hotels of the World's approach to guest centric personalization

[READ STORY

](https://info.thehotelsnetwork.com/case-study/small-luxury-hotels-of-the-world-guest-centric-personalization)

![img-10](https://info.thehotelsnetwork.com/hs-fs/hubfs/THN/Landing%20Pages/Resource%20Hub/THN%20-%20Resource%20Hub%20-%20Case%20Studies/img-10.webp?width=912&height=650&name=img-10.webp)

### How Penta Hotels leveraged THN’s Form Builder to better understand guest needs

[READ STORY

](https://info.thehotelsnetwork.com/en/case-study/penta-hotels-form-builder)

![img-11](https://info.thehotelsnetwork.com/hs-fs/hubfs/THN/Landing%20Pages/Resource%20Hub/THN%20-%20Resource%20Hub%20-%20Case%20Studies/img-11.jpg?width=1100&height=620&name=img-11.jpg)

### How Silken Hotels Leveraged Machine Learning to Boost Direct Bookings & ADR

[Download Case Study

](https://info.thehotelsnetwork.com/en/case-study/silken-hotels-predictive-personalization)

![img-11](https://info.thehotelsnetwork.com/hs-fs/hubfs/THN/Landing%20Pages/Resource%20Hub/THN%20-%20Resource%20Hub%20-%20Case%20Studies/img-11.jpg?width=1100&height=620&name=img-11.jpg)

### Cómo Silken Hoteles ha aprovechado el Machine Learning para aumentar las reservas directas y el ADR

[LEER CASO

](https://info.thehotelsnetwork.com/es/case-study/silken-hotels-personalization)

![img-12](https://info.thehotelsnetwork.com/hs-fs/hubfs/THN/Landing%20Pages/Resource%20Hub/THN%20-%20Resource%20Hub%20-%20Case%20Studies/img-12.jpg?width=1024&height=645&name=img-12.jpg)

### Boosting Direct Booking Conversions by 34%: Metro Hotel Marlow Sydney Central’s Strategy

[READ STORY

](https://info.thehotelsnetwork.com/boosting-direct-booking-conversions-by-34-metro-hotel-marlow-sydney-centrals-strategy)

![img-13](https://info.thehotelsnetwork.com/hs-fs/hubfs/THN/Landing%20Pages/Resource%20Hub/THN%20-%20Resource%20Hub%20-%20Case%20Studies/img-13.png?width=1250&height=835&name=img-13.png)

### How H10 Hotels grew their marketing database by capturing data​

[READ STORY

](https://info.thehotelsnetwork.com/en/case-study/h10-hotels-emails)

![img-13](https://info.thehotelsnetwork.com/hs-fs/hubfs/THN/Landing%20Pages/Resource%20Hub/THN%20-%20Resource%20Hub%20-%20Case%20Studies/img-13.png?width=1250&height=835&name=img-13.png)

### Cómo H10 Hotels aumentó su base de datos de marketing mediante la captación de datos​

[LEER CASO

](https://info.thehotelsnetwork.com/es/case-study/h10-hotels-emails)

![img-14](https://info.thehotelsnetwork.com/hs-fs/hubfs/THN/Landing%20Pages/Resource%20Hub/THN%20-%20Resource%20Hub%20-%20Case%20Studies/img-14.png?width=999&height=560&name=img-14.png)

### How Hotel At Six boosted its direct channel conversion by 10% using Predictive Personalization

[READ STORY

](https://info.thehotelsnetwork.com/en/case-study/atsix)

![img-15](https://info.thehotelsnetwork.com/hs-fs/hubfs/THN/Landing%20Pages/Resource%20Hub/THN%20-%20Resource%20Hub%20-%20Case%20Studies/img-15.jpg?width=493&height=328&name=img-15.jpg)

### Penta Hotels: A successful direct channel growth strategy

[READ STORY

](https://info.thehotelsnetwork.com/en/case-study/penta-hotels)

![img-16](https://info.thehotelsnetwork.com/hs-fs/hubfs/THN/Landing%20Pages/Resource%20Hub/THN%20-%20Resource%20Hub%20-%20Case%20Studies/img-16.png?width=1131&height=754&name=img-16.png)

### Club Quarters: The brand’s winning strategy to boost direct reservations

[READ STORY

](https://infobis.thehotelsnetwork.com/en/case-study/club-quarters)

![img-17](https://info.thehotelsnetwork.com/hs-fs/hubfs/THN/Landing%20Pages/Resource%20Hub/THN%20-%20Resource%20Hub%20-%20Case%20Studies/img-17.png?width=393&height=263&name=img-17.png)

### The Thief hotel increases website conversion by 25% by using Predictive Personalization

[READ STORY

](https://info.thehotelsnetwork.com/case-study/thethief)

![img-18](https://info.thehotelsnetwork.com/hs-fs/hubfs/THN/Landing%20Pages/Resource%20Hub/THN%20-%20Resource%20Hub%20-%20Case%20Studies/img-18.jpg?width=394&height=263&name=img-18.jpg)

### How Dusit International increased hotel website conversions by more than 50%

[READ STORY

](https://infobis.thehotelsnetwork.com/en/case-study/dusit-international)

![img-19](https://info.thehotelsnetwork.com/hs-fs/hubfs/THN/Landing%20Pages/Resource%20Hub/THN%20-%20Resource%20Hub%20-%20Case%20Studies/img-19.jpg?width=2000&name=img-19.jpg)

### Elite Hotels of Sweden increased website conversion by 65% for metasearch traffic

[READ STORY

](https://infobis.thehotelsnetwork.com/en/case-study/elitehotels)

![img-20](https://info.thehotelsnetwork.com/hs-fs/hubfs/THN/Landing%20Pages/Resource%20Hub/THN%20-%20Resource%20Hub%20-%20Case%20Studies/img-20.jpeg?width=1280&height=853&name=img-20.jpeg)

### SENTIDO boosts website conversion by 143%

[READ STORY

](https://info.thehotelsnetwork.com/en/case-study/sentido)

![img-21](https://info.thehotelsnetwork.com/hs-fs/hubfs/THN/Landing%20Pages/Resource%20Hub/THN%20-%20Resource%20Hub%20-%20Case%20Studies/img-21.jpg?width=2000&name=img-21.jpg)

### Hotel chain increases direct sales by 22% by offering travel assistance insurance

[READ STORY

](https://info.thehotelsnetwork.com/en/case-study/safedirect)

![img-21](https://info.thehotelsnetwork.com/hs-fs/hubfs/THN/Landing%20Pages/Resource%20Hub/THN%20-%20Resource%20Hub%20-%20Case%20Studies/img-21.jpg?width=2000&name=img-21.jpg)

### Cadena aumenta un 22% la conversión web de familias al ofrecer un seguro de asistencia en viaje

[LEER CASO

](https://infobis.thehotelsnetwork.com/es/case-study/safedirect)

![img-04-1](https://info.thehotelsnetwork.com/hs-fs/hubfs/THN/Landing%20Pages/Resource%20Hub/THN%20-%20Resource%20Hub%20-%20Case%20Studies/img-04-1.png?width=584&height=308&name=img-04-1.png)

### How Silken Hotels and Condes Hotels increased web conversion of their paid traffic by 31% in 2 months

[READ STORY

](http://link/)

![img-04-1](https://info.thehotelsnetwork.com/hs-fs/hubfs/THN/Landing%20Pages/Resource%20Hub/THN%20-%20Resource%20Hub%20-%20Case%20Studies/img-04-1.png?width=584&height=308&name=img-04-1.png)

### Silken Hoteles y Condes Hotels: cómo aumentaron en 2 meses un 31% la conversión web de su tráfico de pago

[LEER CASO

](http://link/)

![img-23](https://info.thehotelsnetwork.com/hs-fs/hubfs/THN/Landing%20Pages/Resource%20Hub/THN%20-%20Resource%20Hub%20-%20Case%20Studies/img-23.png?width=394&height=263&name=img-23.png)

### How Parkhotel Adler achieved a 20% conversion rate on guests they almost lost

[READ STORY

](https://infobis.thehotelsnetwork.com/en/case-study/parkhotel-adler)

![img-24](https://info.thehotelsnetwork.com/hs-fs/hubfs/THN/Landing%20Pages/Resource%20Hub/THN%20-%20Resource%20Hub%20-%20Case%20Studies/img-24.jpg?width=493&height=329&name=img-24.jpg)

### How Hastings Hotels saved 48% in promotional costs from direct bookings

[READ STORY

](https://infobis.thehotelsnetwork.com/en/case-study/hastings-hotel)

![img-24](https://info.thehotelsnetwork.com/hs-fs/hubfs/THN/Landing%20Pages/Resource%20Hub/THN%20-%20Resource%20Hub%20-%20Case%20Studies/img-24.jpg?width=493&height=329&name=img-24.jpg)

### Cómo Hastings Hotels ahorró un 48% en costes de promoción mediante reservas directas

[LEER CASO

](https://infobis.thehotelsnetwork.com/es/case-study/hastings-hotel)

![img-25](https://info.thehotelsnetwork.com/hs-fs/hubfs/THN/Landing%20Pages/Resource%20Hub/THN%20-%20Resource%20Hub%20-%20Case%20Studies/img-25.jpg?width=493&height=329&name=img-25.jpg)

### How SUMMER HOTELS show the right message at the right time to maximize direct booking revenue

[READ STORY

](https://infobis.thehotelsnetwork.com/en/case-study/summer-hotels)

![img-25](https://info.thehotelsnetwork.com/hs-fs/hubfs/THN/Landing%20Pages/Resource%20Hub/THN%20-%20Resource%20Hub%20-%20Case%20Studies/img-25.jpg?width=493&height=329&name=img-25.jpg)

### Comment la marque SUMMER HOTELS a su diffuser le bon message, au bon moment afin de maximiser le revenu de leurs réservations directes

[LIRE MAINTENANT

](https://infobis.thehotelsnetwork.com/fr/case-study/summer-hotels)

![img-26](https://info.thehotelsnetwork.com/hs-fs/hubfs/THN/Landing%20Pages/Resource%20Hub/THN%20-%20Resource%20Hub%20-%20Case%20Studies/img-26.png?width=394&height=263&name=img-26.png)

### How TORTUE HAMBURG found the right balance between direct and third-party bookings

[READ STORY

](https://infobis.thehotelsnetwork.com/en/case-study/tortue-hamburg)

![img-28](https://info.thehotelsnetwork.com/hs-fs/hubfs/THN/Landing%20Pages/Resource%20Hub/THN%20-%20Resource%20Hub%20-%20Case%20Studies/img-28.jpg?width=493&height=328&name=img-28.jpg)

### Hotel in Japan increased website conversions by 90% with Price Comparison

[READ STORY

](https://infobis.thehotelsnetwork.com/en/case-study/pw-japan)

![img-29](https://info.thehotelsnetwork.com/hs-fs/hubfs/THN/Landing%20Pages/Resource%20Hub/THN%20-%20Resource%20Hub%20-%20Case%20Studies/img-29.png?width=614&height=410&name=img-29.png)

### Hard Rock Hotel Maldives: An effective rock & roll hotel voucher strategy

[READ STORY

](https://infobis.thehotelsnetwork.com/en/case-study/hard-rock-maldives)

![img-30](https://info.thehotelsnetwork.com/hs-fs/hubfs/THN/Landing%20Pages/Resource%20Hub/THN%20-%20Resource%20Hub%20-%20Case%20Studies/img-30.jpg?width=394&height=263&name=img-30.jpg)

### Eden Hotel Wolff generates over €43K in direct bookings and +23% conversion in 6 months

[READ STORY

](https://infobis.thehotelsnetwork.com/en/case-study/eden-hotel-wolff)

![img-30](https://info.thehotelsnetwork.com/hs-fs/hubfs/THN/Landing%20Pages/Resource%20Hub/THN%20-%20Resource%20Hub%20-%20Case%20Studies/img-30.jpg?width=394&height=263&name=img-30.jpg)

### Eden Hotel Wolff generiert über 43.000€ an Direktbuchungen und steigert seine Conversion um über 23% in 6 Monaten

[JETZT LESEN

](https://infobis.thehotelsnetwork.com/de/case-study/eden-hotel-wolff)