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Case Studies

See how leading hotels around the world are transforming their results with personalized strategies. Each case study breaks down real examples of innovation, challenges overcome, and measurable impact across the guest journey.

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Hand-selected premium content from our hotel technology experts and successful client transformations. Download instantly and implement proven strategies at your property.

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How Althoff Hotels Boosted Direct Bookings by +13% With Personalized Booking Experiences

Penta Hotels: Enhancing guest interactions with KITT, the AI Receptionist

Small Luxury Hotels of the World's approach to guest centric personalization

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Explore our collection of hotel technology resources to discover how our platform can transform your property operations and guest experience.

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How Althoff Hotels Boosted Direct Bookings by +13% With Personalized Booking Experiences

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Elements Hotel & Spa: Delivering a relevant and engaging website experience

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Halcyon Mawella: Achieving direct booking growth with THN and Profitroom

How Boston Harbor Hotel increased direct bookings with personalized website campaigns

How 25hours Hotels boosted bookings and engagement with Exit Message survey insights

Penta Hotels: Enhancing guest interactions with KITT, the AI Receptionist

Balboa Bay Resort: Increasing direct conversions and revenue with AI

Palácio Estoril Hotel drives their profitability with machine learning

Small Luxury Hotels of the World's approach to guest centric personalization

How Penta Hotels leveraged THN’s Form Builder to better understand guest needs

How Silken Hotels Leveraged Machine Learning to Boost Direct Bookings & ADR

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Cómo Silken Hoteles ha aprovechado el Machine Learning para aumentar las reservas directas y el ADR

Boosting Direct Booking Conversions by 34%: Metro Hotel Marlow Sydney Central’s Strategy

How H10 Hotels grew their marketing database by capturing data

Cómo H10 Hotels aumentó su base de datos de marketing mediante la captación de datos

How Hotel At Six boosted its direct channel conversion by 10% using Predictive Personalization

Penta Hotels: A successful direct channel growth strategy

Club Quarters: The brand’s winning strategy to boost direct reservations

The Thief hotel increases website conversion by 25% by using Predictive Personalization

How Dusit International increased hotel website conversions by more than 50%

Elite Hotels of Sweden increased website conversion by 65% for metasearch traffic

SENTIDO boosts website conversion by 143%

Hotel chain increases direct sales by 22% by offering travel assistance insurance

Cadena aumenta un 22% la conversión web de familias al ofrecer un seguro de asistencia en viaje

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How Silken Hotels and Condes Hotels increased web conversion of their paid traffic by 31% in 2 months

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Silken Hoteles y Condes Hotels: cómo aumentaron en 2 meses un 31% la conversión web de su tráfico de pago

How Parkhotel Adler achieved a 20% conversion rate on guests they almost lost

How Hastings Hotels saved 48% in promotional costs from direct bookings

Cómo Hastings Hotels ahorró un 48% en costes de promoción mediante reservas directas

How SUMMER HOTELS show the right message at the right time to maximize direct booking revenue

Comment la marque SUMMER HOTELS a su diffuser le bon message, au bon moment afin de maximiser le revenu de leurs réservations directes

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How TORTUE HAMBURG found the right balance between direct and third-party bookings

Hotel in Japan increased website conversions by 90% with Price Comparison

Hard Rock Hotel Maldives: An effective rock & roll hotel voucher strategy

Eden Hotel Wolff generates over €43K in direct bookings and +23% conversion in 6 months

Eden Hotel Wolff generiert über 43.000€ an Direktbuchungen und steigert seine Conversion um über 23% in 6 Monaten