Have a listen as our Chief Partnerships Officer, Mercedes Blanco, introduces the new Own Your Hotel's AI Shift series.
Michael J. Goldrich, from THN and Vivander Advisors, shares valuable insights on the importance making maintaining AI knowledge consistency across hotel teams and how AI literacy is key for achieving success in the industry's evolving landscape.
Klaus Kohlmayr, Chief Evangelist & Development Officer at IDeaS Revenue Solutions gives us his take on how AI can serve as a mentor or assistant, helping hoteliers free up time by handling mundane tasks and breaking down barriers to engaging with technology.
Florencia C., Director of Global Engagement and Sales Enablement at Shiji Group, shares her insights on how AI is transforming hospitality. Florencia highlights three key ways this technology is driving the industry forward - enhancing customer service, expanding operational capabilities by automating repetitive tasks and giving staff more time to focus on guest interactions.
John Lingos-Webb, VP of Global Partnerships & Alliances at Duetto shares his perspective on how hospitality tech is ripe for disruption, emphasizing the potential of combining machine learning and generative AI to drive innovation.
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Jason G. Bryant, VP Nor1 at Oracle Hospitality offers valuable advice for executives navigating the AI buzz in the hospitality industry. His top recommendation? Ask one simple question: What is the quantifiable business value that AI brings to the product, feature, or service you’re evaluating?
With THN leading the way in incorporating AI into its product suite for years, Juanjo, our CEO, shares his predictions on how travelers will harness AI to transform the travel planning process in the future.
Shane O'Flaherty, Global Director, Travel, Transportation and Hospitality at Microsoft, shares his insights on what to expect over the next 12 to 24 months as more intelligent agents make their way to websites and mobile apps, delivering more human-like digital experiences for consumers.
David Millili, Host of The Modern Hotelier shares valuable insights on how AI has already been part of our lives for years and highlights why it’s time for hotels to fully embrace it. He emphasizes that by using AI to handle simple, repetitive tasks, hotel staff can focus on delivering exceptional guest experiences while saving valuable time for both teams and travelers. He also claims that adopting AI technology isn’t just about improving operations - it’s about enhancing our personal lives, business efficiency, and, most importantly, the travel experience.
Nazpari Aydin, Co-Founder of Destination AI highlights that AI is no longer a futuristic concept -it’s already transforming the hospitality industry today. Her advice to hoteliers? Embrace AI technology and invest the time to understand how it can significantly enhance operational efficiency and elevate guest experiences.
Rob Russell, CEO of Resort Income Optimization shares how AI is already a game-changer in the hospitality industry, helping with everything from content creation and social media management to driving traffic and revenue management. He even highlights how AI-powered tools make it easier to create videos in multiple languages, repurpose content, and streamline planning and organization.
AI isn’t just another trend - it’s revolutionizing the industry by automating manual processes, saving time, and unlocking new efficiencies. But here’s the catch: we’re still figuring it out. The key is to start now, explore tools that streamline operations, and truly understand how AI works. One crucial takeaway? Your AI output is only as good as your input - that’s why mastering AI prompting is essential to maximize its impact.
Elitza shares a powerful insight: 70% of guest communications in hotels are routine tasks or FAQs. With AI-powered automation, you can handle these efficiently, saving time and resources while maintaining the highest quality of service.Her advice to hoteliers? Automate your routine so you can focus on what truly matters—delivering exceptional guest experiences.
According to Amit, Head of Machine Learning at Cloudbeds, we’re moving beyond the first phase of AI integrations and stepping into a game-changing second phase - one that shifts the focus from simply leveraging AI capabilities to asking a much bigger question: “How can AI become an enabler in reimagining and optimizing the entire guest journey?”
According to Chris, AI isn’t about replacing human interaction - it’s about enhancing it. By automating routine tasks like check-ins, guest inquiries, and requests, AI frees up hotel staff to focus on delivering high-quality, personalized guest experiences.
Beyond operations, AI also provides predictive insights, helping hotels analyze booking trends and customer preferences to create a seamless and tailored hospitality experience.
From tackling staff shortages to enhancing personalization and optimizing distribution costs, AI presents an opportunity for hoteliers to rethink their approach and stay ahead of the curve. With virtual employees soon becoming part of hotel teams, now is the time to stop seeing AI as just a tool and start using it as your personal advisor.
Jan’s advice? Stay curious, ask questions, experiment with AI, and unlock its full potential.
Hanna Lak (HHJ, EMBA TM), Chief Strategic Partnerships and Innovation Officer at Hotelovate. In this video, she shares key insights on how AI is shaping the hospitality industry.
Did you know that there isn’t a single agreed-upon definition of AI in the industry? For hoteliers wondering where to start, Hanna breaks it down into three key areas:
💡Understanding the basics of AI
💡Recognizing the cybersecurity risks that come with it
💡Considering AI’s environmental impact to ensure responsible usage
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